application/json

Body Required

  • ticket string
  • comment string

Responses

  • 200 */*

    OK

    Hide response attributes Show response attributes object
    • status string
    • code integer(int32)
    • message string
    • data object
      Hide data attributes Show data attributes object
      • ticket string
      • label string
      • time string
      • status string

        Values are OPENED, PENDING, RESOLVED, CLOSED, or WAITING.

      • total integer(int32)
      • issues array[object]
        Hide issues attributes Show issues attributes object
        • id integer(int64)
        • message string
        • label string
        • profile object
          Hide profile attributes Show profile attributes object
          • id string
          • firstName string
          • lastName string
          • name string
          • emailAddress string
          • avatar string
          • role string

            Values are USER, PROVIDER, ASSOCIATE_PROVIDER, BUSINESS, SUPER_ADMIN, ADMIN, MANAGER, or TEAM.

          • category string
          • rating number(double)
          • image string
          • status string

            Values are SUSPENDED, ACTIVE, DEACTIVATED, BUSINESS_DEACTIVATED, DELETED, BUSINESS_DELETED, or HAS_REPORTED_ISSUES.

          • createdAt string(date-time)
          • updatedAt string(date-time)
        • is_serch boolean
        • is_read boolean
        • sent_at string(date-time)
      • assignedAdmin object
        Hide assignedAdmin attributes Show assignedAdmin attributes object
        • id string
        • firstName string
        • lastName string
        • name string
        • emailAddress string
        • avatar string
        • role string

          Values are USER, PROVIDER, ASSOCIATE_PROVIDER, BUSINESS, SUPER_ADMIN, ADMIN, MANAGER, or TEAM.

        • category string
        • rating number(double)
        • image string
        • status string

          Values are SUSPENDED, ACTIVE, DEACTIVATED, BUSINESS_DEACTIVATED, DELETED, BUSINESS_DELETED, or HAS_REPORTED_ISSUES.

        • createdAt string(date-time)
        • updatedAt string(date-time)
      • resolvedBy object
        Hide resolvedBy attributes Show resolvedBy attributes object
        • id string
        • firstName string
        • lastName string
        • name string
        • emailAddress string
        • avatar string
        • role string

          Values are USER, PROVIDER, ASSOCIATE_PROVIDER, BUSINESS, SUPER_ADMIN, ADMIN, MANAGER, or TEAM.

        • category string
        • rating number(double)
        • image string
        • status string

          Values are SUSPENDED, ACTIVE, DEACTIVATED, BUSINESS_DEACTIVATED, DELETED, BUSINESS_DELETED, or HAS_REPORTED_ISSUES.

        • createdAt string(date-time)
        • updatedAt string(date-time)
      • closedBy object
        Hide closedBy attributes Show closedBy attributes object
        • id string
        • firstName string
        • lastName string
        • name string
        • emailAddress string
        • avatar string
        • role string

          Values are USER, PROVIDER, ASSOCIATE_PROVIDER, BUSINESS, SUPER_ADMIN, ADMIN, MANAGER, or TEAM.

        • category string
        • rating number(double)
        • image string
        • status string

          Values are SUSPENDED, ACTIVE, DEACTIVATED, BUSINESS_DEACTIVATED, DELETED, BUSINESS_DELETED, or HAS_REPORTED_ISSUES.

        • createdAt string(date-time)
        • updatedAt string(date-time)
      • user object
        Hide user attributes Show user attributes object
        • id string
        • firstName string
        • lastName string
        • name string
        • emailAddress string
        • avatar string
        • role string

          Values are USER, PROVIDER, ASSOCIATE_PROVIDER, BUSINESS, SUPER_ADMIN, ADMIN, MANAGER, or TEAM.

        • category string
        • rating number(double)
        • image string
        • status string

          Values are SUSPENDED, ACTIVE, DEACTIVATED, BUSINESS_DEACTIVATED, DELETED, BUSINESS_DELETED, or HAS_REPORTED_ISSUES.

        • createdAt string(date-time)
        • updatedAt string(date-time)
      • has_serch_message boolean
      • updated_at string(date-time)
      • created_at string(date-time)
POST /scope/support/speak-with-serch/reply
curl \
 --request POST 'https://sandbox.serchservice.com/api/v1/scope/support/speak-with-serch/reply' \
 --header "X-Serch-Signed: $API_KEY" \
 --header "Authorization: Bearer $ACCESS_TOKEN" \
 --header "X-Serch-Drive-Api-Key: $API_KEY" \
 --header "X-Serch-Drive-Secret-Key: $API_KEY" \
 --header "X-Serch-Guest-Api-Key: $API_KEY" \
 --header "X-Serch-Guest-Secret-Key: $API_KEY" \
 --header "Content-Type: application/json" \
 --data '{"ticket":"string","comment":"string"}'
Request examples
{
  "ticket": "string",
  "comment": "string"
}
Response examples (200)
{
  "status": "100 CONTINUE",
  "code": 42,
  "message": "string",
  "data": {
    "ticket": "string",
    "label": "string",
    "time": "string",
    "status": "OPENED",
    "total": 42,
    "issues": [
      {
        "id": 42,
        "message": "string",
        "label": "string",
        "profile": {
          "id": "string",
          "firstName": "string",
          "lastName": "string",
          "name": "string",
          "emailAddress": "string",
          "avatar": "string",
          "role": "USER",
          "category": "string",
          "rating": 42.0,
          "image": "string",
          "status": "SUSPENDED",
          "createdAt": "2025-05-04T09:42:00Z",
          "updatedAt": "2025-05-04T09:42:00Z"
        },
        "is_serch": true,
        "is_read": true,
        "sent_at": "2025-05-04T09:42:00Z"
      }
    ],
    "assignedAdmin": {
      "id": "string",
      "firstName": "string",
      "lastName": "string",
      "name": "string",
      "emailAddress": "string",
      "avatar": "string",
      "role": "USER",
      "category": "string",
      "rating": 42.0,
      "image": "string",
      "status": "SUSPENDED",
      "createdAt": "2025-05-04T09:42:00Z",
      "updatedAt": "2025-05-04T09:42:00Z"
    },
    "resolvedBy": {
      "id": "string",
      "firstName": "string",
      "lastName": "string",
      "name": "string",
      "emailAddress": "string",
      "avatar": "string",
      "role": "USER",
      "category": "string",
      "rating": 42.0,
      "image": "string",
      "status": "SUSPENDED",
      "createdAt": "2025-05-04T09:42:00Z",
      "updatedAt": "2025-05-04T09:42:00Z"
    },
    "closedBy": {
      "id": "string",
      "firstName": "string",
      "lastName": "string",
      "name": "string",
      "emailAddress": "string",
      "avatar": "string",
      "role": "USER",
      "category": "string",
      "rating": 42.0,
      "image": "string",
      "status": "SUSPENDED",
      "createdAt": "2025-05-04T09:42:00Z",
      "updatedAt": "2025-05-04T09:42:00Z"
    },
    "user": {
      "id": "string",
      "firstName": "string",
      "lastName": "string",
      "name": "string",
      "emailAddress": "string",
      "avatar": "string",
      "role": "USER",
      "category": "string",
      "rating": 42.0,
      "image": "string",
      "status": "SUSPENDED",
      "createdAt": "2025-05-04T09:42:00Z",
      "updatedAt": "2025-05-04T09:42:00Z"
    },
    "has_serch_message": true,
    "updated_at": "2025-05-04T09:42:00Z",
    "created_at": "2025-05-04T09:42:00Z"
  }
}